REFUNDS & RETURNS POLICY
At craftplaza, we want you to love your handmade coin purse or cotton fabric bag as much as we loved creating it. If you’re not completely satisfied with your purchase, we’re here to help with a 30-day returns policy to ensure a smooth and hassle-free experience.
Returns
- You have 30 days from the date of receiving your order to request a return.
- To be eligible for a return, the item must be:
- In its original condition (unused and undamaged).
- Packed in the original packaging or a similar secure package to prevent damage during transit.
- Accompanied by proof of purchase (e.g., order confirmation or receipt).
How to Initiate a Return
- Contact us at [email protected] with your order details and reason for the return.
- We’ll provide you with a return authorization and instructions on how to send the item back to us.
- Please note that return shipping costs are the responsibility of the customer unless the return is due to a defect or an error on our part.
Refunds
- Once your return is received and inspected, we’ll notify you of the status of your refund.
- If approved, a refund will be processed to your original payment method within 5-7 business days.
- Please note that any shipping fees paid during the initial order are non-refundable.
Exchanges
If your coin purse or cotton fabric bag arrives damaged or defective, we’ll gladly exchange it for a replacement at no additional cost. Contact us within 7 days of delivery to initiate an exchange.
Non-Returnable Items
- Custom or personalized orders.
- Items damaged due to improper use or care.
Contact Us
For any questions or concerns about your order, feel free to reach out to our friendly support team at [contact email or phone number]. We’re here to help!
Thank you for choosing craftplaza. Your satisfaction means the world to us!